Robuck Security have been leaders in the security industry for over 35 years, and since our inception in 1977 we have grown to become a national security company without compromising on the level of customer service which stems from being a family-owned-and-operated business.
We believe that the most important aspect of any contract is the relationship between ourselves and the client, which is why we emphasize customer service above all else. Robuck Security is undeniably proud of our achievements related to customer service; after six years of being awarded High Distinctions and a Special Commendation for our customer service in the Australian Achiever Awards, we were extremely proud to be announced the Victorian state winner for Security Services (Guards and Patrols) in 2010, out of over 30 other companies. This cements Robuck Security’s well-earned position in the industry as a company that delivers on our promises time and time again.
The growth of our business can be attributed to our position as a holistic service provider – we provide corporate security services for all situations, including corporate guards, mobile patrol services, control rooms, concierge desks, Portable Duress Devices – Monitored, corporate GPS Fleet Mngt,armed escorts, alarm monitoring, customer service, CCTV installation and monitoring, fire wardens, inductions, photo ID management, events and functions, and loading docks – just to name a few. Our services comprise static guard services, risk assessment and management, investigations and mobile patrol services.
This approach provides a number of benefits to our clients because we can provide a complete range of services and our clients need only deal with a single supplier, providing a holistic, customer-focused and cost-effective solution.
This, together with our experience in delivering similar contracts for organizations such as The Department of Justice, The Department of Education, Employment and Training, The Department of Human Services and the ANZ Banking Group, has helped us to develop end-to-end processes and methodologies which result in responsive, cost-effective service solutions for our clients.
Robuck Security’s aim is to deliver a comprehensive yet flexible service that can be adapted to suit the unique needs of each and every client, and our personnel have been trained to adopt a customer-service focus in addition to their traditional enforcement role. As part of this focus, our guards are well-presented at all times and are inducted into our clients’ sites so that they can act in accordance with our clients’ policies, procedures and requirements.
Our Security Officers have the flexibility to perform a wide array of functions depending on our clients’ needs, and can fulfill the roles of Supervisors, Team Leaders, Control Room Operators, Gatehouse Officers, Patrol Officers, Static Officers, concierge and reception staff. All of our guards have undergone the highest industry training and hold a minimum Certificate II in Security Operations and First Aid Level 2. In addition to this, our ongoing training allows us to provide refresher training and further training to complement our guards’ current skills sets.
Our Security Officers are supported by a team of industry professionals and a dedicated Contract Manager, who will manage the entire contract on a daily basis. Robuck Security recognises the importance of a quality-assured service, which is why we gained ISO 9001 accreditation in 1995 and have upheld it to this day. Our entire business is heavily themed on our Quality Management System, which aids us in providing our clients with a consistently high-quality service coupled with the unparalleled customer service that we are renowned for.
Our Quality Management System also aids continuous improvement, and we are constantly looking for ways in which we can benchmark performance and improve our service to you. Robuck Security appreciates all feedback and our structured and open lines of communication promote client feedback at all times.
Our approach to our services involves ensuring that we can provide the very highest customer service to every one of our clients. Therefore, before we take on any new work, we carefully assess the potential contract to ensure that we have the capability to effectively service our current clients as well as the new client, without compromising on the quality of service that we are recognised for. Our focus on sustainable growth has led us to develop internal procedures to ensure that we never grow so large that we cannot deliver our high level of service to each and every client.
Robuck Security is confident that we have the capability, expertise and resources to provide comprehensive and customer-service focused security services to Toll Group:
An extensive pool of staff who are appropriately trained and experienced to service the contract requirements, and who will remain sensitive to the environment they are working in.
Security Officers who are industry professionals, and who are able to perform a customer-service oriented security role in addition to their traditional enforcement role.
A dedicated Contract Manager and Deputy Contract Manager who will oversee the contract from commencement to end, and who is contactable 24 hours a day, seven days a week in the event of an emergency.
An ISO 9001–certified Quality Management System that governs our procedures and ensures consistency and quality in all aspects of our service.
Proven OH&S systems and Standard Operating Procedures to ensure a healthy and safe working environment.
Appropriately trained back-up staff who are able to provide continuity of service in any situation.
Assurance that Robuck Security staff will act professionally and ethically as effective ambassadors for Toll Group at all times.
With Robuck Security, you will be offered all the benefits of a large security company without compromising on the quality of customer service that is associated with smaller entities. At Robuck Security, each and every one of our clients is highly valued, and we realize that our clients are our most important asset. Our position enables us to become an extension of our clients’ business, a role that we take very seriously. When you speak to someone at Robuck Security, you will be speaking to a person you know.